Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information only for the purpose of the transaction process, but we DO NOT store Credit nor Debit Card Details. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature, if you opted in
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programmes and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks provided mainly by Volusion, PayPal and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping trolley. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include $(KikBuild Four Corners Properties Ltd)or its business partners and Delivery Companies Please see below PRIVACY RIGHTS GDPR Regulations. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 21 May, 2018.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.


Privacy Rights

General Data Protection Regulation GDPR

The General Data Protection Regulation GDPR is UK Data Protection Law. It requires us to manage all personal information in accordance with the Data Protection Principles. In particular, we are required to process your personal information fairly, lawfully and in a transparent manner. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require. All our employees are responsible for maintaining customer confidentiality. We provide training and education to all employees to remind them about their obligations. KikBuild Four Corners Properties Ltd is committed to providing local Retailing Services for Britain. And we want you to have trust and confidence in the way we deal with your information.

The UK is a world leader in data protection and privacy. To comply with UK laws, we have to manage your personal information fairly, lawfully and transparently. This means you’ll know how we use your information and we’ll tell you about your rights. You can then decide whether you want to give us your information so that we can provide the product or service you need.

All our employees are responsible for maintaining customer confidentiality. We provide training and education to all employees and we regularly review our policies and procedures. Our aim is to make sure that you have confidence in KikBuild Four Corners Properties Ltd and feel comfortable about giving us your information. We think that safely looking after your information is a key part of our relationship.

We have a dedicated team that looks after data privacy rights. We also have a Data Protection Officer (‘DPO’) to guide the business and oversee our use of your information.


The Data Rights Team
KikBuild Four Corners Properties Ltd
306 Ringwood Road Ferndown Dorset
BH22 9AS
United Kingdom

You can also contact our team by emailing Admin@kikbuild.co.uk

Data Protection Officer
The Data Protection Officer
Canas Cottage Damhead
Kinloss Morayshire
IV36 3UA
United Kingdom

We use this personal information to do all of the things you expect from us. And to meet our obligations to you under our Terms and Conditions.

This includes:

Recording money in and out of your accounts meaning total refunds or partial refunds Providing you with products and services Telling you about important changes or developments to the features and operation of these products and services Responding to your enquiries and complaints Ideal For Finance Carrying out financial reviews Administering offers, competitions and promotions Updating, consolidating and improving the accuracy of our records Managing your relationship with us arrears and debt recovery activities Crime detection, prevention and prosecution.

We won’t be able to open or maintain an account or service if you fail to provide certain information.

Occasionally KikBuild receives names and addresses (including email addresses) of non-customers who it’s thought may be interested in our products and services.

In these circumstances, where we have your consent, we’ll let you know by email or post of the products or services we believe may be of interest. If we don’t already have your consent, we’ll tell you about our products and services by post in accordance with our legitimate interests to promote our business. You have the right to opt out of this marketing at any time, by following a link on the email or by contacting our Data Rights Team.

Providing products with other service providers.

As well as our core Retailing Services, KikBuild Four Corners Properties Ltd combines with others to provide additional services. We do this where we believe it’s in your interests and ours, or where it’s necessary to deliver the service you’ve asked for. This involves passing some of your personal information to KikBuild Four Corners Properties Ltd business partners who help provide these products. We only pass the minimum information needed to these KikBuild Four Corners properties Ltd business partners. And we always make sure that your information remains protected as required under UK law, including laws regulating the sending of marketing messages to you.

Where you apply for a product or service that’s delivered with a business partner, we’ll collect your personal information and use it to process your application and provide these services in the ways described below:

Retailing Products

We provide this Retailing Service by working with our partners Volusion, PayPal and suppliers, Baumhaus, Fonteyn, Jewson, Travis, Minster, Tile Magic, Ideal For Finance and others.

When you decide to take out a Product or Service with us, you’ll be asked to provide information which will be passed to our suppliers for Delivery and Service Purposes.

They are all separate data controllers. They’ll tell you about any information they hold that relates to you, what they do with it and why. They’ll also give you their contact details and tell you about your privacy rights.

KikBuild Four Corners Properties Ltd and our Suppliers will work together to make sure you receive the best service as a KikBuild Four Corners Properties Ltd customer. This means some information will continue to pass between our Suppliers and KikBuild Four Corners Properties. If you tell either KikBuild Brand or Four Corners Properties Ltd or our Suppliers that your contact details have changed, they will let each other know to keep records up-to-date.

KikBuild Four Corners Properties will pass information about you to its suppliers, including aggregate claims or complain data. However, they won’t provide details of individual claims that you make, or that are made against you or other customers.

These products are provided or supplied by our business partners. They will be made known to you when you select the relevant product.

To help you benefit from these products, KikBuild Four Corners Properties Ltd must pass the information you give us to the business partner providing the service. For example, if you buy a Piece of Furniture, details of your new Furniture will be passed to the business partner providing the Service Baumhaus or Furnitech and for Delivery purposes.

These business partners are separate data controllers. They will tell you about any information they hold that relates to you, what they do with it and why. They will also give you their contact details and tell you about your privacy rights.

KikBuild Four Corners Properties will work with these business partners to give you the best possible service. This involves some information continuing to pass between them and KikBuild Four Corners Properties Ltd. They’ll let us know when you make use of the product or service. If you tell either KikBuild Four Corners Properties Ltd or the business partner that your contact details have changed, they’ll let each other know to keep records up-to-date.

They’ll also pass to KikBuild Four Corners Properties Ltd information about the products by KikBuild Four Corners Properties Ltd customers and benefits provided or claimed. But they won’t provide details of individual customers. Where there is a dispute, they’ll pass information to KikBuild Four Corners Properties Ltd to help us deal with the dispute.

We use your information so we can deliver the service that needed. This includes using your information so we can:

Determine your eligibility.

Like all Retailing Services, when you apply for products or services, we use processes to let you know that Ideal for Finance is able to carry out financial reviews and make faster decisions (for example determining you eligibility for an account or loan). But we want to make sure this works for you and us.

We will use those processes to help decide whether you are eligible for a particular product, the appropriate amount of credit that we should provide, and Ideal For Finance will carry out credit and fraud prevention checks. In the future maybe due to the sheer amount of information involved and the volume of applications, routine human involvement could be impractical or impossible. So to allow us to provide those services with our Partner Ideal For Finance we may need to do this work in an automated way. Some fraud checks that Ideal For Finance carry out are necessary to meet our legal obligations.

Ideal For Finance based on the information you provide them, will compare this against different metrics to determine whether you meet the eligibility criteria for an account. Or to determine whether you’ll be able to make repayments on a product.

We work hard to make sure we make the right decision. Sometimes this means saying no to offering you an account or product. In making these decisions, you’ll pass information to, and receive information from, Ideal For Finance.

If we make a decision on something important to you, we’ll always allow you to contest the decision, give your views and make sure there’s proper service given. If you want to exercise this right, please contact our Data Rights Team using the contact details in this Terms and Conditions. Where possible you should provide any additional relevant information you’d like us to consider. The logic and outcomes of this decision-making are tested regularly to make sure they’re fair, effective and unbiased.

We’ll use your information to make sure we give you and other customers the best possible service.

This includes testing new systems, checking upgrades to existing systems, training, undertaking transactional analysis, conducting audits and assessing lending risks with our Partner Ideal For Finance. It also involves customer modelling, statistical and trend analysis aimed at developing and improving products and services, as well as providing information to Regulators. We do this to meet our legitimate interests in providing better services to our customers and making sure your information is appropriately protected.

Send Direct Marketing and Promotional Material.

We’ll offer you an opportunity to receive direct marketing and promotional information. We value our relationship, so we do our best to only send you information we think may be of interest to you personally. We’ll do this by post, email, phone or SMS. But we’ll only send direct marketing to KikBuild Four Corners Properties Ltd customers, in this way if you’ve consented to receive it. And don’t worry. You can withdraw your consent at any time. We take great care to make sure that information you receive from KikBuild Four Corners Properties Ltd is likely to be of interest to you. We do this by comparing our range of products and services with what we know about your needs and interests. Whereas we will only send marketing to you if you have consented to this, the work we do to make sure any marketing is likely to be of interest to you personally to meet our legitimate interests in sending marketing material about products you might be interested in. You can tell us to stop doing this at any time by contacting our Data Rights Team, by clicking ‘unsubscribe’ in any marketing email we send you or by following the instructions in our marketing SMS’. If you use our online services, when you are logged in we’ll aim to give you a personal service so that you see information relevant to you. This will include details of our products that we think will be of interest to you.

Make the most of social media.

If you interact with KikBuild Four Corners Properties Ltd through social media we may use your information to help us communicate. To deliver the best customer experience, we partner with software providers and Business Growth Companies that allow us to connect with you via online communities and blogs. These partners manage personal information only in accordance with our instructions. KikBuild Four Corners Properties Ltd can also require these partners to delete your information, or return it securely to KikBuild Four Corners Properties Ltd, at the end of our contract with them.

Do what you ask us to do.

If you request particular services from us, or ask a question, we’ll use your personal information to respond. This is to make sure we can provide the best possible service.

Comply with legal obligations.

This might include providing information to HMRC, preventing fraud, money laundering and doing what our Regulators require. We only do this where strictly necessary to comply with these legal obligations.

Deliver better On Line Retailing Service.

This includes using personal information to make sure we:
Manage and develop customer relations
Assess the suitability of existing and proposed products for our customers
Pass information to Ideal For Finance with your previous Authorisation for Credit Reference Agencies
Conduct internal or external reviews of our performance and quality Instruct our internal or external legal teams
Detect and prevent fraud and liaise with police and other anti-fraud agencies
Engage with and interact on social media
Make sure we manage KikBuild Four Corners Properties Ltd as effectively and efficiently as possible
We use your personal information in this way as it is in our business interests. It also allows us to defend our rights, provide a better service to our customers and understand what our customers want from us. Whenever we use your personal information, we’ll always make sure we work to protect your interests and rights. We won’t use your personal information for any purpose incompatible with those set out above. We’ll keep your data appropriately secure, and let you know if we use it for a new purpose.

Occasionally, or very rarely we might ask for your specific consent to use your personal information. This might be when we want to record sensitive information, such as details about your health to use a Hot Tub or Sauna or maybe ethnicity. Asking for your consent gives you control over how this information is used. You can withdraw this consent at any time.

We treat your personal information as private and confidential. In some instances we may disclose it outside KikBuild Four Corners Properties Ltd for the purposes set out above (including sharing information with partners or suppliers who help us provide services). This may include sharing it with subcontractors. They’ll act solely on our instructions or behalf and will only use your information for the purposes set out above.

We’ll disclose information to others to meet our contractual obligations to you in accordance with the Terms and Conditions, including where:

Your information relates to your account, if we need to share information with other lenders like Ideal For Finance.
We’ll also disclose information where strictly necessary to comply with our legal obligations, including where:

HMRC or other authorities require it

The law, a regulatory body or the public interest requires it it’s required as part of our duty to protect your accounts. For example if we are required to disclose your information to the UK Financial Services Compensation Service (FSCS) it’s required by us or others to detect, investigate or prevent crime or fraud. Information can also be made available where you consent or ask us to. If you give your consent, you can withdraw it at any time and we’ll stop disclosing the information in that way.

Credit Reference Agencies.

Not us but our Partner Ideal for Finance in order to process your application for a product or service, will perform credit and identity checks on you with one or more credit reference agencies (‘CRAs’). You will be informed in advance.

To do this, Ideal For Finance will supply your personal information to CRAs and they’ll give us information about you whether your Credit is Approved or not to buy one of our Products. This will NOT include information from your credit application and about your financial situation and history.

Ideal for Finance will use that information given directly from you to:

Assess your creditworthiness and whether you can afford to take out a product
Verify the accuracy of the data you have provided
Prevent criminal activity, fraud and money laundering
Manage your account(s)
Trace and recover debts
Make sure any offers provided to you are appropriate to your circumstances.

We’ll continue to exchange very basic information about you with Ideal For Finance while you have a relationship with us. They will If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they’ll place a search footprint on your credit file that may be seen by other lenders.

If you’re making a joint application, or tell us that you have a spouse or financial associate, we’ll link your records together. So make sure you discuss and share this information with them before sending the application. CRAs will also link your records together. These links will remain on both your files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of CRAs, their role as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with CRAs are explained in detail at www.experian.co.uk/crain CRAIN is also accessible from each of the CRAs that TSB uses — visiting any of these links will take you to the same CRAIN document:

Callcredit www.experian.co.uk/crain Equifax www.experian.co.uk/crain Experian www.experian.co.uk/crain

Fraud Prevention Agencies.

To make sure we help in the international fight against terrorism, money laundering, modern slavery and other criminal activities, if the government requires it we will disclose information to fraud prevention agencies and to government bodies. If we think there is a risk of fraud, we may block access or stop activity on an account. We will study patterns of activity, check for unusual transactions and monitor devices used to assess KikBuild Four Corners Properties’s systems, including Internet Protocol (IP) addresses.

Transferring Information Outside the UK

The UK and other EEA countries provide a high standard of data protection and privacy. However, we may run your accounts and provide other services from centres outside the UK and EEA that do not have a similar standard of data protection laws. If so, we’ll require your personal information to be protected to at least UK standards. So, we only transfer personal information to:

Countries that have been confirmed as protecting personal information to UK and EU standards
Companies in the USA certified as providing an adequate level of protection, like Volusion
In other instances, we’ll put contractual commitments in place which make sure personal information is protected to UK and EU standards.

If you want to learn more about the specific countries to which we transfer personal data, or need a copy of the safeguards we have in place for particular countries, contact the Data Rights Team.

We may or may not process payments through other financial institutions, such as banks and the worldwide payments system operated by the SWIFT organisation. For instance, this can happen if you make a CHAPS or foreign payment. These external organisations may process and store your personal information abroad and may have to disclose it to foreign authorities to help them in their fight against crime and terrorism. If these are based outside the UK and EEA, your personal information may not be protected to standards similar to those in the UK. However we’ll take steps, including using contractual commitments, to make sure that an adequate level of protection is provided. We’ll keep your information for as long as your account or product application takes. And for as long as you have accounts or products with us. We’ll also keep your personal information for a certain period after your application has ended or you’ve closed your accounts.

How long we keep your Data.

When determining how long this period will last, we take into account our legal obligations, the expectations of financial and data protection regulators, and the amount of time we may strictly need to hold your personal information to carry on our business or defend our rights. For example, if you have an account with KikBuild Four Corners Properties Ltd, we’ll keep your information and account details while the account is open. To meet our legal and regulatory requirements, we must keep much of this information for a number of years after the account is closed — even if you do not have another account with us.

We’ll also need to keep your information in archived form in order to defend our legal rights. This may be for the period during which legal claims can be made under applicable law. In the UK this is six years for contractual claims. We have policies and procedures in place to make sure that we delete information no longer needed for any of these purposes.

You have certain rights over your personal information. These include the right to access a copy of your personal information, or have some elements of it transmitted to you or another company in a common electronic format. In certain circumstances you can have your personal information corrected or erased, or you can restrict our use of it. You also have the right to object to the way we use your personal information as described above.

We generally will not charge you to exercise these rights. You have the following rights:

Access

You have a right to ask KikBuild Four Corners Properties Ltd if we have your personal information. If we do, you have a right to know:

Why we have it
What type of information we possess
Whether we have or will send it to others, especially outside the European Economic Area (list of EEA countries)
How long we will keep it
Where we got it from
Details of any automated decision-making if any.
If you want, you can ask for a copy of your information. It may help you to use this form.

Rectification

Where any of your information is incorrect, you have a right to tell us to correct it promptly. Please tell us as quickly as possible if you change your address or other contact details. If your information is incomplete, you can ask us to correct this too.

In certain circumstances, you’ll have the following extra rights:

Right to Object

Depending on the legal basis for which we are using your information, you may be entitled to object. For example, where we’re using your information connected with marketing, we will stop if you object.

However, if we’re using your information to meet certain legal obligations, we may continue to do so even if you object.

Erasure (right to be forgotten)

You may have a right to have some or all of the information we hold about you deleted. However you should be aware that, as a Retailer, we are required to retain many records even after you close your account.

Portability

In certain circumstances you would be entitled to receive some of your information from us electronically. We can either pass the information to you, or to another person or business if you want.

Restriction

You might also be entitled to ask us to restrict our use of your information — for example if you think the information we hold on you is incorrect.

Decision-Making

We may use automated systems to make decisions about whether you’re eligible for a particular account or products, and Ideal For Finance will carry out credit and fraud prevention checks. Based on the information you give to Ideal For Finance, they will compare this against different metrics to determine whether you meet the eligibility criteria for an account, or to work out whether you’ll be able to make repayments on a product.

We work hard to make the right decision. Sometimes this means saying no to offering you an account or product. If we make a decision on something important to you, we will always allow you contest the decision, give your views and make sure there’s proper care. The logic and outcomes of this decision-making are tested regularly to make sure they’re fair, effective and unbiased.

Consent

If you consent to us using your information, you have the right to withdraw that consent at any time.

You can exercise these rights by contacting the Data Rights Team using the details shown above.

We aim to work with you on any request, complaint or question you have about your personal information. However, if you believe we have not adequately resolved a matter, you have the right to complain to the Information Commissioner’s Officer (the ‘ICO’). You have a right, at any time, to complain to the ICO. As an independent UK authority, it upholds information rights in the public interest, promotes openness by public bodies and data privacy for individuals. You can visit their website at www.experian.co.uk/crain or ask for details from our Data Rights Team.

These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.